Payment Policy
All orders require full payment at the time of purchase.
Production for custom or made‑to‑order items begins only after payment is received. This ensures accurate batching, fresh materials, and timely fulfillment.
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All Sales Final
Because our soaps, butters, balms, and serums are handcrafted in small batches using real oils, butters, and low‑tox ingredients, we cannot accept returns, refunds, or exchanges.
This policy protects product safety, maintains quality standards, and ensures every customer receives uncompromised goods.
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No Medical Claims
Pacific Collectives creates quality, intentional body care, not medical treatments.
Our products are not intended to diagnose, treat, or cure any medical conditions, and nothing on this site should be interpreted as medical advice.
For health‑related concerns, please consult a licensed healthcare professional.
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Heat & Weather Advisory
Our formulations are made with real butters, real oils, and minimal stabilizers, which means they can be sensitive to temperature changes.
During warm weather:
• Butters may soften or melt
• Serums may thin
• Soaps may sweat or soften
These shifts are normal and do not affect product performance.
To protect your order, please retrieve your package promptly upon delivery. Once a package is marked delivered, we cannot be responsible for heat‑related changes.
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Shipping & Delivery
Once your order is transferred to the shipping carrier, tracking and delivery updates are managed by the carrier.
Please ensure your shipping address is correct at checkout, as we are unable to reroute packages once they are in transit.